The Brief
Design a help center landing page for Dochub that reduces reliance on direct support by making documentation, video guides, and FAQs easy to find and self-navigate. The page needs to serve multiple user intents: new users getting started, existing users troubleshooting, and prospects evaluating the product while still guiding interested visitors toward starting a free trial.
The Approach
The key decision was to design the page around self-service first, leading with a search bar and clearly labeled resource categories so users could resolve their own questions before ever needing to contact support. Every section afterward (categories, videos, FAQs) was layered in order of how users typically move from "just looking" to "ready to act," ending with a low-friction trial signup rather than a hard sales push.
