The Brief
Redesign Document360's help center landing page to feel more modern and AI-forward, without losing the clarity and self-service structure (support articles, categories, videos, testimonials) that makes the page functional. The redesign needed to introduce the product's AI assistant ("Eddy AI") as a first-class entry point, alongside the existing search and browse experience.
The Approach
The key decision was to lead with an AI-first hero surfacing a "Chat with Eddy AI" / "Ask anything" input alongside traditional search and browse actions, signaling that Document360 is an AI-powered platform from the very first screen. From there, I explored two visual directions: a dark, gradient-lit theme for a premium, tech-forward feel, and a lighter, softer gradient theme for approachability while keeping the underlying content structure (categories, testimonials, videos, contact options) identical across both, so the comparison stayed purely about visual tone.
The Outcome
Both directions preserved the original page's full self-service journey, getting started, pricing, categories, social proof, video tutorials, and contact options while giving Document360 a visual identity that positions AI as core to the product rather than a bolted-on feature. The dark, neon-accented variant leaned into a premium SaaS aesthetic with card-based category tiles and glowing contact CTAs, while the lighter variant softened the same structure with pastel gradients and rounded cards — giving the team two credible directions to choose from depending on brand positioning.
